• Reservations booked through 3rd parties and other online booking companies are not eligible for any Rosedade Rewards point credit.
• For more information view Terms & Conditions.

• How do I become a Rosedale Rewards member?

Becoming a member is easy. Simply sign up online to start enjoying the benefits of Rosedale Rewards.

• As a Rosedale Rewards member, do I receive a membership card when I sign up to the program?

No membership card is needed. When you join Rosedale Rewards, you’ll receive a welcome email with your Member ID. Your Member ID is your email address, making it easy to remember and access your rewards. We’ll also keep you updated as you progress to a higher tier level and unlock even more benefits.

• Does Rosedale Rewards membership cost anything?

Nope! Rosedale Rewards membership is completely free. There’s no cost to join—just sign up and start earning points and enjoying the benefits of being a Rosedale Rewards member.

• How do I earn Rosedale Rewards points?

Once you become a Rosedale Rewards member, you can earn points on eligible purchases during your stay at Rosedale on Robson. This includes eligible room rates, add-ons, and upgrades. Simply stay with us and enjoy your visit while your eligible spending helps you earn points toward future rewards!

• What are the benefits of Rosedale Rewards?

As a Rosedale Rewards member, you can earn points with eligible stays at Rosedale on Robson. Your points can be redeemed for exciting rewards, including complimentary stays and other exclusive benefits. As you move up through the Rosedale Rewards tiers, you’ll unlock even more valuable benefits and privileges designed to make every stay more rewarding.

• How do I move up to the different Rosedale Rewards membership tiers?

The more you stay with Rosedale on Robson, the more you can earn and the more benefits you can enjoy! All eligible members start at the Stadium tier and can move up to Gastown and Yaletown tiers as they meet the applicable qualification requirements.

Your Rosedale Rewards tier is based on your eligible stays during each one-year membership period. As you progress through the tiers, you’ll unlock additional benefits and earn points at a higher rate.

For more information about each tier and its benefits, please visit our Benefits page.

• How do I ensure my reservations qualify for Rosedale Rewards points?

To earn Rosedale Rewards points, eligible reservations must be booked directly with Rosedale on Robson. The reservation must be made in the Rosedale Rewards member’s name, and the member must stay at the hotel and pay for the eligible charges in full.

To make sure your points are credited to your account, please provide your email registered at Rosedale Rewards when making your reservation by phone or in our website.

Please note that some rates, bookings, and charges may not qualify for Rosedale Rewards points. Please refer to our Rosedale Rewards Terms & Conditions for full details.

• If I book through a third-party online reservation service, do I receive Rosedale Rewards points?

Reservations made through third-party websites, online travel agencies (OTAs), wholesale rates, tour operators, or other bookings where the hotel is selected for you are not eligible for Rosedale Rewards points and tier benefits.

To ensure you receive the benefits of Rosedale Rewards, we recommend booking directly with Rosedale on Robson by phone  +1.800.661.8870 or in our website www.rosedaleonrobson.com/reservations.

• How long does it take for my Rosedale Rewards points to appear in my account?

Your Rosedale Rewards points will be added to your account up to 48 hours after you check out. Once your points have been posted, you can use them toward eligible rewards and future stays at Rosedale on Robson.

• What is “Preferential Treatment” and how do I receive it?

As a Rosedale Rewards member, we want to make your stay as comfortable and enjoyable as possible. We’ll do our best to recognize your preferences and accommodate your requests whenever possible, whether it’s a preferred room type, location, or other special request.

Simply let our team know your preferences, and we’ll do our best to make your stay feel more personalized and welcoming. Please note that all requests are subject to availability.

• How do I keep track of my Rosedale Rewards account activity?

You can check your Rosedale Rewards account activity and points balance online at any time. We’ll also keep you updated by email with information about your points balance, tier level, and other important Rosedale Rewards updates.

• What can I do through my Rosedale Rewards account?

Once signed in to your Rosedale Rewards account, you can easily manage your membership in one place. You can check your points balance and stay history, view your membership tier, update your profile and preferences, and access information about your rewards and benefits.

Your account is password protected and can only be accessed by you, keeping your personal information and rewards secure.

• How do I receive exclusive Rosedale Rewards member offers?

Make sure you’re opted in to receive emails from Rosedale on Robson so we can keep you informed about exclusive offers, promotions, and special benefits available to Rosedale Rewards members.

You can check or update your email preferences through your Rosedale Rewards account.

• How do I redeem my Rosedale Rewards points?

Redeeming your Rosedale Rewards points is easy. You can redeem your points toward eligible rewards or future stays at Rosedale on Robson, subject to the applicable terms and availability.

Simply sign in to your Rosedale Rewards account to view your available points and redemption options. If you need assistance, our team at Rosedale on Robson will be happy to help.

• What can I redeem my Rosedale Rewards points for?

You can redeem your Rosedale Rewards points toward eligible future stays at Rosedale on Robson, as well as other rewards and benefits available through the program.

Check your Rosedale Rewards account regularly to see the latest redemption options and make the most of your points!

• Can I give my Rosedale Rewards points to someone else?

Yes, in limited circumstances, you may authorize a transfer of your Rosedale Rewards Points to a friend or family member.

To transfer points, please contact Member Services and complete a Friends and Family Points Transfer Form. The recipient must also be enrolled in Rosedale Rewards and have an active account to receive the transferred points.

Once the completed form is received and the recipient’s enrollment is confirmed, Rosedale on Robson will process the transfer. If the required form is not submitted, we cannot transfer the points.

Please note that tier status cannot be transferred. In the event of a member’s death, points may be transferred to another active Rosedale Rewards member, subject to the required documentation, eligibility requirements, and approval by Rosedale on Robson, as outlined in the Rosedale Rewards Terms & Conditions.

• How long are my Rosedale Rewards points valid?

Rosedale Rewards points are valid for up to 24 months from the date they are earned. Members must redeem their points within this 24-month period. Any unused points remaining after 24 months will automatically expire and will no longer be available for redemption.

• How do I update my contact information for Rosedale Rewards?

You can update your contact information by signing in to your Rosedale Rewards account and updating your profile information.

Keeping your email address and contact information up to date ensures that you continue to receive important Rosedale Rewards communications, including special offers, program updates, and other notifications.

• Can I get my Rosedale Rewards points back after I redeem them?

No. Once Rosedale Rewards Points have been redeemed or transferred to another account, they cannot be returned or credited back to the original account.

• How long does my Rosedale Rewards membership remain active?

Your Rosedale Rewards membership remains active as long as you have qualifying activity in your account. If you have not earned or redeemed any points within 24 months, your account may be deactivated in accordance with the Rosedale Rewards Terms & Conditions.

If your account is deactivated, any points or tier status associated with the account may be forfeited. We always welcome you back and encourage you to re-enroll in Rosedale Rewards when you’re ready to start earning rewards again.

• How will you use the credit card and personal information I provide to you?

Not to worry: The credit card information you provide at the time of reservation is kept strictly confidential and will only be used for the current booking’s charges, late arrival guarantee, and facilitating express check-in and check-out. Credit card information is not kept on file. The personal information saved on your profile is also secure and will never be shared.

• Can I share my Rosedale Rewards account with another person?

No. Rosedale Rewards memberships are individual and are intended for the member only. Your account, points, and tier status cannot be shared with or transferred to another person, except where specifically permitted under the Rosedale Rewards Terms & Conditions.

• How do I get Rosedale Rewards Points credited for a missing stay?

If your eligible stay is missing from your Rosedale Rewards account, please contact our team for assistance. We can help review your stay and, if eligible, credit the missing points to your account.

When contacting us by email at rewards@rosedaleonrobson.com and please have your reservation number, stay dates, and your email registered at Rosedale Rewards account. Please refer to the Rosedale Rewards Terms & Conditions for the applicable timeframe to request missing points.

The following information forms the basis of participation in the Rosedale Rewards membership program. These terms and conditions are intended to protect the members of Rosedale Rewards and Rosedale on Robson Suite Hotel. Participation in this program will be governed by these Terms and Conditions. By enrolling in the Rosedale Rewards, the member agrees:

• that you have fully read, understand, and accept these Terms and Conditions
• that you consent to the collection, and use of your personal data by Rosedale on Robson Suite Hotel

Except as otherwise expressly prohibited or limited by applicable laws, Rosedale on Robson Suite Hotel may at any time amend, modify, or supplement these Terms and Conditions, the structure for earning awards and award levels at, with or without notice even if such changes affect the value of points, or the ability to obtain certain awards. members are responsible for remaining knowledgeable of the Terms and Conditions and any Terms and Conditions changes. Your continued participation in the Program will constitute your acceptance of any such Terms and Conditions changes.

All interpretations of the Program Terms and Conditions shall be at the sole discretion of Rosedale on Robson Suite Hotel.

General

The Rosedale Rewards and its benefits are administered by Rosedale on Robson Suite Hotel located at 838 Hamilton Street, Vancouver, BC V6B 6A2.

The Program gives members the opportunity to earn and redeem Rosedale Rewards Points as outlined in this document.

Eligibility

Rosedale Rewards is free and available to any individual who possesses the authority to agree to the Terms & Conditions; this individual must provide valid and accurate personal information upon program enrollment.

Enrollment 

All Rosedale Rewards member accounts are individual accounts, and no joint accounts are permitted. Rosedale Rewards benefits are non-transferable. Individuals who are not yet members may enroll in the Program as a new member online at rosedaleonrobson.com.

After applying to the Program, a membership account will be opened, and a membership number will be assigned to each applicant. Upon receiving this membership number, an individual becomes a member eligible to earn points or any other currency issued by Rosedale Rewards point-earning. Points will only be issued for stays completed after the member’s enrolment date. Points will not be retroactively applied for any stays completed prior to enrolment in the Program.

Information provided by a member will be maintained in a personal membership profile with the membership account. All information provided by a member in his/her personal profile must be valid and accurate. It is the Members’ responsibility that this information be kept current through the Members account on rosedaleonrobson.com.

Rosedale Rewards Tier Levels

Rosedale Rewards offers four different levels of membership status: Stadium, Gastown, Yaletown and Advantage. Members are enrolled at the Stadium tier level. To achieve Gastown or Yaletown status the member must accumulate the required number of points in one calendar year. The Advantage tier level is by invitation only. In order for a member to maintain an achieved tier level, they must continue to earn the required points each year. For points qualifications check the “Benefits” section.

Each higher tier level earns points at a slightly faster rate as described in the section titled “Benefits” and permits access to more member benefits. The benefits associated with each tier-level can be found on rosedaleonrobson.com.

The Rosedale Rewards program does not status match with other hospitality loyalty programs or any other tier level based memberships.

Earning Points

Rosedale Rewards points, or any currency issued by Rosedale on Robson Suite Hotel can be earned for hotel stays only. To earn Points credit towards Tier Status, a member must be a registered, paying and staying guest at Rosedale on Robson Suite Hotel. The member must have booked directly through the website rosedaleonrobson.com, by phone with the Central Reservations or in person at the Front Desk.

Stays booked through online travel agencies (“OTAs”) and their affiliates such as Booking.com, Expedia.com, etc. are not eligible to receive points; no exceptions will be made.

A member may earn points for their own room only. Points will be earned for all eligible folio charges incurred on their individual hotel reservation. Eligible charges include qualifying rates for stays charges charged to the member’s room during the member’s stay.

Points will be awarded based on dollar spend as follows:

• One Point for every pre-tax dollar that is incurred and paid for by Stadium tier level members on qualifying charges will be awarded to the member’s account one day after checkout.
• 1.1 Points for every pre-tax dollar that is incurred and paid for by Gastown tier level members on qualifying charges will be awarded to the member’s account one day after checkout.
• 1.5 Points for every pre-tax dollar that is incurred and paid for by Yaletown tier level members on qualifying charges will be awarded to the member’s account one day after checkout.
• 2 Points for every pre-tax dollar that is incurred and paid for by Advantage tier level members on qualifying charges will be awarded to the Member’s account one day after checkout.

Points are based on the total eligible dollar spend regardless of whether the spent amount is in Canadian or U.S. dollars.

A member whose individual hotel bill is billed directly to a company, and the member is responsible for authorization for settlement at check-out, is eligible for Points. However, group master-billing arrangements, where charges for multiple rooms are placed on one hotel bill and billed to a company or common address or settled at check-out by one individual, are not eligible for Points. Incidental charges (those charged to a member’s room) paid for directly by the member at check-out are eligible for Points credit. Incidental charges billed to a master bill are not eligible for Points credit.

If a member believes he or she did not receive Points or the correct amount of points for the hotel stay, the member must submit a written request for such credits by emailing Rosedale Rewards Member Services at rewards@rosedaleonrobson.com. Failure to supply adequate and unaltered documentation may result in denial of the Points credit. For the member’s protection, all hotel travel documentation should be retained by the member until the Points credit appears in his or her Rosedale Rewards account. Requests must be received within six months from the check-out date.

Accrued Rosedale Rewards points are not the property of the member. Rosedale Rewards points do not carry any cash value outside of Rosedale on Robson Suite Hotel property and cannot be sold or redeemed for cash.

Points Transfer

Points accrued are for the benefit of the member only and may only be transferred in limited circumstances.

A member may choose to authorize a transfer of points to a friend or family member. The member will initiate the Points transfer by contacting Member Services and notifying them of their intent to transfer points to a family member or friend. The member will need to fill out a Friends and Family Points Transfer Form and submit it to Member Services. The friend or family member must enroll in the Rosedale Rewards program to create an account to receive the transferred points. Once the Transfer form is received and enrollment has been completed, Rosedale on Robson Suite Hotel will redeem the points from the member and place them into the receiving member's account. If the transfer form is not filled out and submitted, Rosedale on Robson Suite Hotel will not have received authorization to redeem the Points on the member’s behalf and the points will not be transferred.

In case of the death of a member, Points in the member’s account may be transferred to another active member upon Rosedale on Robson Suite Hotel receipt and approval of certain requested documentation and information. To be eligible, a transfer must be requested, and all required documents and information provided within one year from the date of the member’s death. Any transfer remains within the sole discretion of Rosedale on Robson Suite Hotel. Any decision made by Rosedale on Robson Suite Hotel in response to a request for transfer is final and not subject to further review or dispute. Tier level status cannot be transferred to another member.

Points Redemption

Members may redeem full or partial Points as credit towards any upcoming reservation at Rosedale on Robson Suite Hotel, certain awards, benefits, gift cards, tickets, etc. A full list of current rewards redemption items can be found on www.rosedaleonrobson.com/catalog.

A member may choose to redeem for any of the items listed on www.rosedaleonrobson.com/catalog by logging into their account and redeeming points immediately from their account for any of the listed items.

If a member has a minimum of 1000 Rosedale Rewards points available in their account equivalent to $10 CAD, they will have the option to apply this towards their reservation. The member will be responsible for paying any leftover balance when they check out. Any remaining, unused Rosedale Rewards points can be applied to a future reservation prior to their expiration.

Rosedale Rewards points can be applied towards room rates, add-ons, and extras including taxes and fees. If a member cancels a reservation which has had Rosedale Rewards points applied to it, those points will automatically be returned to the member’s account. Any no-show or cancellation made outside of the cancellation policy window will result in the member forfeiting their applied Rosedale Rewards points. Members will not earn points on the portion of their reservation that is covered by a points redemption. However, points will be awarded on the remaining balance paid by the member through cash or card payments.  Rosedale Rewards points earned cannot be applied to the same stay for which those Rosedale Rewards points were earned.

An existing reservation cannot be modified online. If a member chooses to redeem points towards their stay after the reservation has already been created, they can make their redemption request at the hotel at check-in time.

Points Expiration

Members must remain active in the program to retain points accumulated. If a member account is inactive for twenty-four (24) consecutive months, that member account will forfeit all accumulated points. Members can remain active in the program by performing an earning or redeeming action at least once every twenty-four (24) months. Once points are forfeited, the points cannot be reinstated. A member can reactivate and begin earning new points upon completion of their next eligible stay.

Each member is responsible for remaining knowledgeable as to the Program Terms and Conditions and as to the number of points in their account. Rosedale on Robson Suite Hotel may attempt to but is not required to send correspondence to active members to advise them of matters of interest, including notification of point forfeiture or program changes. Each member is responsible for advising Rosedale on Robson Suite Hotel of any changes to their contact information.

Cancelling a Member

Members may request to terminate their membership at any time. If a member wishes to close their Rosedale Rewards account, they must submit an email request to Rosedale Rewards Member Services at rewards@rosedaleonrobson.com. Once the request is received, Rosedale on Robson Suite Hotel will terminate the member’s account within 48 hours. Once cancelled, all points will be forfeited, and the account will become obsolete. Cancellation requests cannot be reversed, and points cannot be reimbursed.

Rosedale on Robson Suite Hotel reserves the right to suspend or discontinue Rosedale Rewards membership for any member who appears to be using the program in a manner inconsistent with the Terms and Conditions. Rosedale on Robson Suite Hotel also reserves the right to discontinue membership with immediate effect and without written notice for any member who Rosedale on Robson Suite Hotel believes has:

• Acted in a manner inconsistent with applicable local or federal laws or regulations.
• Breached or violated any of these Program Terms and Conditions.
• Engaged in fraudulent or dishonest behavior, theft, or misconduct in connection with the account.
• Engaged in any abusive, disruptive, inappropriate, offensive or hostile conduct, whether physical, verbal or written in nature towards to their guests and employees.

Discontinued membership will result in the loss of all accumulated points, benefits and privileges associated with the program and its tier levels.

Program Modification

Except as otherwise expressly prohibited or limited by applicable laws, Rosedale on Robson Suite Hotel has the right to change, limit, modify or cancel the Rosedale Rewards, its rules, and awards with or without notice even though the changes may affect the value of points or the ability to obtain certain awards or benefit.

Rosedale Rewards may, among other things:

• Add date restrictions, or limit room availability for any award or benefit.
• Change program benefits, conditions of participation, earning or redemption requirements or the use of awards.

Monitoring Membership Accounts

Rosedale on Robson Suite Hotel reserves the right to monitor the accounts of all members, at any time, without notice for compliance with the Rosedale Rewards program Terms & Conditions.